FREQUENTLY ASKED QUESTIONS

What is a Commercial KnoxBox? +

A Commercial KnoxBox is a secure, exterior-mounted key box that stores building keys and access devices for emergency responders.

Who can open a KnoxBox? +

Only your local fire department or selected authority having jurisdiction has the key.

Is a KnoxBox required? +

Many jurisdictions require or recommend KnoxBoxes for commercial properties. Check with your local fire department for specific requirements.

What goes inside the box? +

Building keys, master keys, gate keys, key cards, fobs, or entry instructions.

Will it affect building security? +

No. The box is locked with high-security mechanisms and can only be opened by authorized responders.

What product model do I need to order? +

Contact your local Fire or Public Safety Department for Knox product recommendations.

Who installs the products? +

KnoxBoxes can be installed by any trusted maintenance professional, handyman, or contractor. Click here to see product mounting instructions.

Where do I install my KnoxBox? +

Click here to see product mounting instructions.

What is a Tamper Alert? +

The Knox Tamper Alert is installed inside either the KnoxBox 3200 or KnoxVault 4400 and connects to the alarm on your building. If anyone tampers with the box, the alarm will be activated.Click here for more information.

Why would I need a Dual Lock box? +

Dual locks allow shared agency access so first responders can immediately gain access during emergencies. For example, fire departments, law enforcement, and emergency medical services may share access to properties in their local jurisdictions.